Cancellation Policy

The guest can cancel free of charge until 30 days before arrival.  The guest will be charged 50 % of the total price if they cancel in the 30 days before arrival.

Guests check in and immediately checks out prior to his departure date, the full advance deposit will be charged as retention charge.

Postponements of a booking date will be treated as a cancellation and normal cancellation terms will apply.
In the event of a Natural Calamity/Strike/Political Disturbances, when roads are open-the above Cancellation Policy will be applicable.
Cancellation in writings by email, supported by a phone call will only be accepted.

Guarantee Policy
All bookings are confirmed only after an advance deposit of 50 % of the whole stay.
Arrival & Departure Policy
Check in : 14:00  and check out is 12 noon.
As per the govt rules, it is mandatory for all guests to show and submit a copy of their photo ID proof. Pan cards are not accepted.
For foreign guests, passport with a valid visa and inner line permit is necessary. Please bring a photocopy of the above for smooth/fast check in.
Maid & Drivers Policy
We do not allow domestic help and drivers to stay in the hotel. However if accommodation is required for them, we can arrange for hotels in the vicinity, subject to advance notification and availability.
Damage Policy
The hotel will not undertake any responsibility for any loss/damage injury to the client and client property within the hotel premises, any insurance claimed by the client will be on his/her own insurance coverage. You will be charged for damages incurred to the rooms/property, during your stay (costs including specialized cleaning), or for any items missing. Guests found to have tampered with security items, like fire extinguishers, smoke detectors will be charged heavily, and asked to leave, and severe action taken. There will be no refunds.
Please note that this is a “niche” and “hand crafted property”.
Parking Policy
All vehicles are parked at the owners risk, at our open parking.
Occupancy Policy
We strictly adhere to our max occupancy policy.
For Kanchenjunga Villa Suite, the max occupancy is 5 ADULTS.
For Boutique Villa Suite, the max occupancy is 4 ADULTS.
For Terrace Villa Suite, the maximum occupancy is 3 ADULTS.
Maximum of two children ( of age 4 and below) can share room with parents, at no additional cost. Max of one child (of age 5 and above) can stay at an additional cost of Rs 600. Children should be well monitored.
For those Guests who decide not to comply with our Max occupancy policy , their advance deposits will be forfeited and guests will be asked to leave the property.
Only microwave food heating is allowed. Any guests found cooking will be asked to leave and the advance deposit will be forfeited. A fine of Rs 10,000 will be charged.
The minimum stay is 2 nights.
Smoking restrictions
Smoking in the Rooms is strictly not allowed. Guests may smoke in the open Terrace.
Violators of our Smoking Policy will be fined Rs 30,000 , as we need to shut the hotel for minimum 3 days to enable special cleaning and odour removal.
The hotel cannot be held responsible for circumstances subject to acts of God,war,government regulations or actions, terrorism,disaster,civil disorder, curtailment of transportation facilities or any other emergency beyond a party’s reasonable control resulting in the cancellation of the reservation.
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